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This Distance Sales Agreement (the "Agreement") has been concluded electronically between the Seller and the Buyer whose details are set out below, in accordance with the Turkish Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts. Before approving the order, the Buyer declares that they have read and accepted electronically the Preliminary Information Form and this Agreement, and that they have undertaken the obligation to pay.
1.1. SELLER
1.2. BUYER: the natural or legal person who purchases a service or digital product through the Seller's website/electronic channels. The Buyer's name/trade name, address, email and phone are recorded on the order and invoice and constitute an integral part of this Agreement.
The subject of this Agreement is the determination of the rights and obligations of the Parties — under the Law and the Regulation — in relation to the sale and performance of the Service/Product whose characteristics and price are set out below and in the order/Preliminary Information Form, ordered by the Buyer through the Seller's electronic channels.
4.1. The type, quantity, key characteristics, total sale price including taxes, performance period and any other costs of the Service/Product are shown on the page displayed to the Buyer at the time of the order and in the Preliminary Information Form.
4.2. The listed prices are the current sale prices; unless otherwise stated, they include VAT at the applicable rate. The Seller is bound by the announced price, except for material errors arising from updates.
4.3. The total price payable is clearly shown in the order summary and on the invoice.
5.1. The Buyer acknowledges that they have read, been informed about and electronically approved the information in ARTICLE 4, the preliminary information, the right of withdrawal and this Agreement.
5.2. The Preliminary Information Form and the invoice are integral parts of this Agreement.
5.3. If the Seller becomes aware that the performance of the ordered service has become impossible, it shall inform the Buyer and refund the amount paid within at most 14 (fourteen) days.
6.1. Payment is made via the Seller's secure payment infrastructure (credit/debit card, virtual POS) or by bank transfer/EFT. Card details are not stored by the Seller; payment transactions are processed through the infrastructure of a licensed payment institution.
6.2. Installment plans, interest and similar arrangements offered by the bank/payment institution are the responsibility of the relevant institution.
6.3. If the payment is not completed or is cancelled by the bank, the Seller is released from its performance obligation.
7.1. Performance of the service starts after the Buyer provides the necessary information, content and access, within the period specified in the Preliminary Information Form. The service may not require physical delivery due to its nature.
7.2. The performance period is in any case no more than 30 (thirty) days from the date the order reaches the Seller. This period runs subject to the Buyer fulfilling its obligations and may be extended by written notice for up to 10 (ten) days.
7.3. Digital content is made available to the Buyer electronically following order confirmation.
8.1. In contracts for the performance of services, the Buyer (consumer) has the right to withdraw from the contract within 14 (fourteen) days of its conclusion, without giving any reason and without paying any penalty.
8.2. The withdrawal notice shall be sent within this period by email to info@alisdijital.com or in writing to the Seller's address in ARTICLE 1. Any clear and unambiguous statement is valid.
8.3. If the right of withdrawal is exercised, the Seller shall refund the amount paid by the Buyer within at most 14 (fourteen) days of receiving the notice, in a manner consistent with the payment method and without imposing any additional cost on the Buyer.
8.4. Where, at the Buyer's express request, performance of the service has started before the end of the withdrawal period, the Buyer shall pay an amount proportionate to the service performed up to the moment of withdrawal.
Pursuant to Article 15 of the Regulation, the right of withdrawal cannot be exercised in the following cases:
For ongoing services such as ad management or social-media management, the Buyer is obliged to pay a proportionate fee for the period that has already started.
If the Buyer defaults on a payment made by credit card, the Buyer shall pay interest in accordance with the contract concluded with the card-issuing bank and shall be liable to the bank. If the Seller defaults on performance, the Buyer may exercise the rights granted by the Law.
11.1. The Buyer's personal data is processed under the KVKK in accordance with the principles set out in the Privacy Policy and the KVKK Information Notice.
11.2. The Seller sends commercial electronic messages for campaign, promotional and informational purposes only with the Buyer's consent, in accordance with Turkish Law No. 6563 on Regulation of Electronic Commerce and the Message Management System (İYS) legislation. The Buyer may exercise the right to opt out of these messages at any time, free of charge.
12.1. The Buyer may submit requests and complaints through the communication channels in ARTICLE 1.
12.2. For disputes arising from this Agreement, the Buyer may apply to the Consumer Arbitration Committee at their place of residence or where the service was purchased, within the monetary limits announced annually by the Ministry; for disputes above these limits, to the Consumer Courts.
12.3. Current monetary limits and application information are available from the official sources of the Ministry of Trade: tuketici.ticaret.gov.tr.
This Agreement enters into force upon the Buyer's electronic reading, acceptance and order confirmation. The Agreement, consisting of 13 (thirteen) articles, is delivered to the Buyer on a permanent data storage medium and retained in the Seller's records. The "last updated" date shown above applies.
For any questions, please contact us.
For any questions about this document, please contact us.